1. For miners that need repair, which freight provider do you use? How can I place an order to pick up goods?

It's up to you, but most of our customers use courier companies like DHL/ACE.

After miners are shipped, you need to fill out an online work order through the following link:

https://www.whatsminer.com/src/views/repair_process.html.

Then, it requires you to fill in information about the channel and the technical personnel number.

2. What is procedure of after-sale service?

Please follow the steps below:

1. Contact WhatsMiner after-sales team to specify problems

2. Send out the product after receiving confirmation from technicians

3. Create online rework order on website after shipping defects;

Contacts:

Telegram 1：https://t.me/Whatsminer_Aftersales (Repair consultation)

Telegram 2：https://t.me/whatsminercici (Parts sales)

Wechat 1：microbt_service

Wechat 2：whatsminer_service

E-mail: Support@microbt.com

How to create repair order on website: https://youtu.be/gdjPIQbpSBQ

3. Regarding the miner I purchased, I would like to know when its warranty period ends and what its hashrate is?

You can obtain this information on our official website. The following figure shows an example.

4. What is the distribution of WhatsMiner global after-sales points?

You can find the service center information link at the bottom of the support page on our official website. Here is the specific link:

https://www.whatsminer.com/src/views/afterSalesPointInquiry.html.